HealthPoint USA

Not working properly. I've already emailed out a couple of times with detailed description. 1/16/2023 Good afternoon, Ive purchased a blood pressure monitor on Nov 7, 2022. (Order Nr#29888) As this purchase was my 1st time order for monitoring my blood pressure, It took almost a month to begin to use it. When I began to use it, I was scared because the result turned out over 200, like 230, 239 after several errors. Since then, I hesitated to keep using it due to my fear about being so high. Due to the risky results, I saw my doctor at the hospital at the end of November and he confirmed it came out 170~180, thus recommending to begin my medication to lower my blood pressure level. Since then, I began my medication. Still having been scared, I tried to monitor the Healthpoint m/c at home assuming that it would be lowered after couple of weeks medication. However, it turned out similarly between 220 ~240 while my doctor confirmed around 145~150 at the hospital right away. Still being hesitated to use the Healthpoint monitor, I had tried in 2 weeks after making sure of taking medication for a certain period of time (over one month). However, my recent tests came out consecutive errors, not working properly even a single time. As I have had good reputation about home health monitoring machines, Ive never doubt about its quality. However, I think the monitor I got seems to be defected, which has not been successful even a single time. Although your website describes the relevant return policy, Id appreciate my returning and refunding it accordingly. As using a blood pressure monitor happened for the 1st time in my life, please consider how much troubles I have been going through with the Healthy point machine. If you accept my return this m/c, Id appreciate having the right procedure to return this monitoring machine. Thank you.